Support that solves it.

If you have not received an email verification:

1. Check your spam folder.

2. Try creating the account once more.

   You may have misspelled your email address when signing up the last time, which is why the verification email never arrived.

3. Sign in using the Apple or Google buttons instead.

   These one-click options are the buttons labeled "Continue with Apple" or "Continue with Google".

4. Reach out to our support team below.

If you have lost your password, you can reset it from the sign-in screen.

If you are having trouble logging into your account:

1. Check whether you have multiple accounts.

   You may have created your account using a different email address.

2. Check whether you used the "Continue with Apple" or "Continue with Google" sign-in buttons.

   These are not the same as manually entering your email address and password when creating your account.

You can manage your account from the Account page in the Incite web app or the Apple mobile app. It is in the drop-down menu at the bottom left.

From there you can pause, cancel, reactivate, and delete your account.

Cancellations must be performed by each user. The Incite support team does not handle cancellations.

Please note that deleted accounts cannot be restored or reviewed by the support team.

Subscription controls are on the Account page of the Incite web app or Apple mobile app. If you cannot see the controls for your paid plan, you are not signed in to the account you subscribed with.

Please check:

1. Whether you are signed in with the same email address you used when you created your subscription.

2. Whether you used the same sign-in method as when you subscribed: the sign-in buttons, or manual email entry.

   If you originally subscribed with "Continue with Apple" or "Continue with Google", sign in that way again, then open Account settings. If you entered your email and password manually, sign in that way again, then open Account settings.

If you need help getting into an account with a paid subscription, reach out using the contact form below.

If you are having trouble logging in, or running into any other browser-related issue, clear your browser's cache and restart the browser before reaching out.

Browsers ship updates that can leave behind a stale state. Clearing the cache and restarting usually resolves it.

Every user gets several complimentary messages each day, with no commitment, so you can experience what Incite does before paying for it.

As such, we do not currently accommodate refunds, per our terms and conditions.

All users must log in to their account in order to cancel. The Incite support team does not handle cancellations.

Several attempts will be made to collect any past-due payment by the automated payment provider, regardless of cancellation status.